FAQs – Refurbished Scooters

PURCHASE

What forms of payment do you accept?

We accept all major credit cards, including but not limited to Visa, MasterCard, Discover, and American Express. We do not accept any Gift Cards.

What's your return policy?

At Brooklyness, our goal is to ensure your 100% satisfaction. If you are not satisfied with your purchase, you can return or exchange it within 14 days of delivery for a full refund. Refurbished items must be in the same condition as originally shipped. Items that have incurred impact, water or sand damage will not be accepted. 

Please contact Customer Service BEFORE returning an item to obtain the return instructions. Customer service may be reached at hello@brooklyness.com

How long will it take to process my order?

All orders are processed within 3 to 5 business days. Using your tracking number will be the best way to stay informed on when your scooter will arrive. 

Can I pay in installments?

Our goal is to make micro-mobility as easy and accessible as possible. We are currently working on creating installment plans and will release this in the future.

Is shipping free?

Yes, we cover shipping when you purchase the scooter. We ship to all 50 states in the USA. At this time, we do not ship internationally. 

REFURBISH PROCESS

What happens during the refurbishing process?

Our refurbished scooters are visually and diagnostically inspected by our certified technicians to ensure the highest quality standards and reliability. While there may be some observable cosmetic imperfections, all refurbished scooters are outfitted with new electrical parts, including the battery except scooters sold in As-Is conditions. None of the cosmetic imperfections will affect performance.

How are the refurbished scooters rated?

All ratings are made by Brooklyness’s top-rated technicians and all equipment is guaranteed to work (except for ‘As Is’). You can learn more about our Scooter Grading Guide below:

Grade A  – Like New 
The refurbished scooter is 95-99% of the original condition. Only the closest inspections will reveal slight wear.

Grade B – Excellent
The refurbished scooter is 90-94% of the original condition. Exceptionally nice cosmetic condition but may have slight wear upon close inspection.

Grade C – Good
The refurbished scooter is 80-89% of the original condition. Exceptionally nice cosmetic condition but may have slight wear upon close inspection.

Grade D – Bargain
The refurbished scooter is 70-79% of the original condition. Exceptionally nice cosmetic condition but may have slight wear upon close inspection.

As-Is 
The refurbished scooter is sold as-is without any prior refurbishment.

What parts are replaced during the refurbishing process?

We outfit the scooter with a new battery, electronics, and front & back wheels. 

What if I want to recycle my scooter?

If you ever need to recycle a Brooklyness scooter, you can reach out to us at hello@brooklyness.com. We have an established way of recycling these products to ensure it’s environmentally friendly.

WARRANTY

Is there a warranty?

Each purchase comes with a 60-day warranty. You can learn more about what this warranty covers here.